Not Only Do Opposites Attract…

… They Must Attract I’ve always loved the game of basketball.  I played the game at a pretty high level as a kid, coached kids when I got older, and even played in a handful of adult leagues. Strangely enough, it was the last league I played in that made me a more...

Don’t Give Up On The Obvious

I always get a kick out of watching my wife go about looking for lost items.  To her credit, like most of us, she always starts in the most obvious places.  If it’s lost keys, she looks in her purse. If it’s a lost cell phone, she’ll look on her desk.  If it’s lost...

The Dreaded Monotone Face

I’ve been noticing a new, rather disturbing phenomena that seems to be settling in on many of my virtual conversations.  The sound is good, the camera is sharp, the connection seems adequate, and the lighting is generally fine.  In our race to master this unique form...

When Questions Become Conversations

It seems basic to be told, taught, and monitored to ask questions when we communicate with clients. I can’t imagine anyone who has been trained to sell who has not been taught this lesson… and taught this lesson multiple times.  Well, I’m here to tell you it’s...

Backed Into A Confrontation Corner

About nine years ago, I wrote a four-part BLArticle® miniseries dedicated to dealing with how to handle difficult behavior without direct confrontations.  There are a handful of ways to professionally avoid confrontations… but that doesn’t mean there’s never a need...