The art of selling can be compared to many things, but I’ll bet you’ve never heard it compared to a professional boxing match! Personally, I think there are at least three significant similarities between great boxers and great salespeople:
- “Feeling out rounds.” Think for a moment about what happens in the first couple of rounds of a fight between two respectable fighters. As a boxing fan, I can tell you what happens in those early rounds in one word: Nothing. In fight terms, the first round or two are often referred to as the “feeling out rounds.” The idea is to study your opponent with light jabs, try to identify his weaknesses, and where to throw the more significant, harder punches later in the fight.
Now, consider what happens early in a selling situation. The first few minutes of a conversation are designed with simple, open questions that are not problem related. They are intended to teach you more about your customer. The idea is to study your customer with simple, nonthreatening questions: Those questions will allow you to identify his or her challenges, and also show you where to ask the more significant, harder questions later in the conversation.
- “Punches with bad intentions.” After a couple of rounds in a professional fight, it is not uncommon to hear a corner man tell this to his fighter: “It’s time to throw punches with bad intentions!” This tells the fighter it’s time to basically take what he has learned, and fire some more powerful punches. These are the kind of punches that can truly do damage to an opponent.
Now, consider what happens as the conversation progresses in a selling situation. These are questions that bore into the problems customers are trying to decide if they are going to address. This tells the salesperson it’s time to basically take what he or she has learned, and fire some more powerful questions. These are the kind of questions that can truly create discomfort for a customer.
- “Stay on that cut!” Now, our boxers teach us one last critical lesson. Think about what happens when a good boxer actually lands a solid, powerful blow. It hurts the opponent. Sometimes, it even cuts the opponent a little bit. I have never heard a boxer say, “Gee, I’m sorry. I seemed to have cut your eye a little bit. I’m sure that must hurt. I’ll aim for the other eye.” Nor have I heard the fighter’s corner people call out, “You’ve hurt him! Leave him alone! Stay away from the cut!” Oh no, not the fights I have seen. What is communicated is quite the opposite. Usually you will hear, “Stay on him! The cut! Go for the cut!” The idea is to stay on the cut, and continue to punch that wound.
When the people you are attempting to persuade tell you that he or she has a problem, you too, must “go for the cut!” You must try not be squeamish. Human nature teaches us you are dealing customers who will wait and wait until whatever small problem they have been living with, becomes out of control. Often, it is too late. If you believe in your solution, you must not be afraid to push harder. The idea is to stay on the cut, or in this case, the customer’s difficult issue, and continue to ask more questions about that particular challenge the customer is facing.
If you are struggling with this rather unconventional comparison, I’d like to remind you of something you may have forgotten. The job of a salesperson is not to parrot features and benefits back to a customer. We can let order-takers, or online internet sites, do that for us. The job of a salesperson is to recognize that they have a very important role to play: they have to be a change agent, helping potential customers make decisions they are struggling to make on their own.
Finally, to those who are still struggling with the analogy behind this particular BLArticle®, let me finish by insulting you one more time, and at a deeper level. Years ago when I worked at Xerox, I had a mentor and a dear friend, Larry Domonkos, who saw my apprehension when I had to ask more difficult questions. He gave me this little pearl of wisdom, and it is still something I’ll never forget:
“If they cry… they’ll buy!”
If you don’t believe in your solution, feel free to walk away from those who fear change. But if you do believe in your solution, and understand the devastating consequences of waiting for small problems to become big ones, put those gloves on and box!
- Don’t forget to make sure your local Barnes & Nobel or FedEx is carrying Why People Don’t Believe You, and while you’re at it, pick up a copy!
- I was sitting outside on my porch when sitting down for an interview with Matt Manero and discussing Why People Don’t Believe You. Check it out! https://www.youtube.com/watch?v=BduzE7s9yTk
- Onwared Nation:https://predictiveroi.com/podcasts/rob-jolles/
- As a 30+ year professional speaker and trainer, one of the most common questions I get is, “How do we make sure the training sticks?” Take a moment and listen to this podcast; “SalesChats” with John Golden. If you want to know why most training fails, listen up! https://www.youtube.com/watch?v=KR3dDOlTK7U&list=FLxBXKhqz0xBwbUPMqNthAJA&index=2&t=1293s