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Part blog...part article, it's a BLArticle®!

The Art of Disagreeing

October 02, 2015

190 DisagreeingIt always amazes me how misunderstood the simple act of disagreeing can be. Many try to avoid it when, in fact, we all know that disagreement is a healthy part of any relationship. After all, would you really like to be part of a relationship where there was never any disagreement?

One of the more obscure jobs I was trained to do for Xerox was to study all forms of communication during meetings. I was supposed to … Read More »


Rob's Latest Book:
How To Change Minds

In his new groundbreaking book, Rob draws on his highly successful sales background to lay out a simple, repeatable, measurable process for changing someone’s mind. This is not done by telling people what you think they should do. However well-intentioned, the fact is people fear change, and resist being pushed, even in the right direction.

howtochangecover180Instead, you will be introduced to a repeatable, predictable and measurable process to skillfully lead others to discover for themselves the long-term impact of not changing helping others to fully embrace the changes they need to make.

The book is filled with sometimes funny, sometimes moving stories illustrating how challenging changing minds can be and the frequent gray line between influence and manipulation. Following Rob Jolles’s wise advice will ensure that changing someone’s mind is never an act of coercion but rather one of caring and compassion.

You’ll learn:

  • The ethics involved in influence
  • The decision cycle that people go through when contemplating change
  • How to establish trust
  • How to create urgency
  • How to begin a conversation
  • How to commit someone to change
  • How to handle objections to change
  • How to strategically prepare for any conversation that requires change

Order your copy now at Amazon>>

Breaking News!

salesexcellencecover Rob's article It's Time to Pitch the Word “Pitch” is on the cover of the March issue of Sales and Service Excellence! View the PDF here

How To Change Minds on WealthManagement.com's List of 10 Best Business Books of 2013!

Photo Marketing Association News published Rob's article under Business Success: To Change Minds, Understand the 6 Stages of the Human Decision Cycle

Facing Friction? Top Execs Delve Below The Surface By Sonja Carberry, FOR INVESTOR'S BUSINESS DAILY

usatodaymoneylogoRob and his new book How To Change Minds are featured in the Moneysection of USA Today, in the article On the Job: Art of influence is in how you ask

See also these recented published book reviews:


The Jolles Academy

Jolles Academy Workshop

Jolles Academy Workshop

Repeatable, predictable processes that are based on over 25 years of research, refinement, and delivery.  

Programs filled on an on demand basis. Contact us to enquire about future dates.

  More info >>